1. Introduction: Welcome to Astro Livee. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect:
Personal Information: When you register, create an account, or book a consultation, we may collect your name, email address, phone number, date of birth, time of birth, place of birth, and payment details.
Usage & Device Data: We automatically collect technical data when you use our platform, including your IP address, browser type, device information, operating system, and pages visited.
Communication Data: Records of your chats, calls, messages, or support inquiries with our team and independent experts.
3. How We Use Your Information:
To create and manage your account and user profile.
To connect you with verified astrologers and facilitate consultations (sharing necessary birth details for chart generation).
To process transactions securely and manage your wallet balance.
To send you service-related notifications, updates, and promotional offers (you can opt-out of marketing anytime).
To improve platform performance, user experience, and ensure security.
4. Sharing and Disclosure of Information:
With Experts: Necessary birth details are shared with the astrologer solely during a consultation to provide accurate readings.
Service Providers: We may share data with trusted third-party vendors (such as payment gateway providers and cloud hosting services) who assist us in operating our platform, under strict confidentiality agreements.
Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Astro Livee, our users, or others.
5. Data Security: We implement robust technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Privacy Choices & Rights:
You can review, update, or correct your account profile information at any time through your settings.
You can request the deletion of your account and associated personal data by contacting our support team.
8. Children’s Privacy: Astro Livee does not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal data from a minor without verification of parental consent, we will delete that information promptly.
9. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
10. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at support@astrolivee.com.
